Control approval, evidence, platform cases, guest communication, accounting, recovery and repeat causes.
A refund changes revenue, cash and risk
Require a case record for every refund, partial credit and chargeback: booking, policy, complaint, evidence, decision maker, platform deadline, guest message, payment trail and accounting code. Separate goodwill from contractual refunds and disputed card transactions. Reconcile platform deductions to the owner statement and bank settlement.
Set approval limits and report repeat causes such as maintenance, listing mismatch or access failure. Preserve personal and payment data only through approved systems. Read the booking reconciliation guide, damage-deposit guide and management service.
Next step
Phuket Stay Pro can implement a refund register and owner approval workflow.
Fact check
Platform rules, card-network deadlines, consumer rights, privacy, insurance, tax and accounting treatment change. Verify each contract and obtain current professional advice.
Assess management for your condo or villa
Compare the scope, costs and rental plan for your property. Share its location, bedrooms, condition and any dates reserved for your own use.