Direct revenue needs a controlled payment trail

Use approved quote, booking and payment templates with a unique reference. Verify guest and payer details proportionately, send payment links or bank instructions only from controlled accounts, and require a second check for changed beneficiary details. Never collect card data in chat. Record deposit terms, cancellation policy, confirmation and balance deadlines.

Reconcile each booking to the payment provider, bank, calendar and owner statement. Escalate mismatched names, overpayments, refund pressure and last-minute instruction changes. Read the booking reconciliation guide, refund guide and management service.

Next step

Phuket Stay Pro can implement a direct-booking payment and approval workflow.

Fact check

Payment-provider rules, identity checks, consumer terms, privacy, card security, tax and refund rights change by channel and jurisdiction. Obtain current professional advice.