Control receipt, custody, deductions, refunds and property-damage evidence across every booking channel.
A deposit is a liability, not rental income
Define who collects each security deposit, where it is recorded, who may approve a deduction and when the balance must be returned. Match the booking, guest, currency, payment method and amount to the property ledger. Avoid mixing deposits with distributable owner income.
Use signed check-in and check-out inventories, dated photographs, invoices and guest communication for any deduction. Reconcile refunded, retained and disputed balances monthly across direct, agent and platform bookings. Read the owner-statement guide, owner services and management service.
Next step
Phuket Stay Pro can set a traceable deposit and damage-claim workflow.
Fact check
Deposit custody, card and platform rules, consumer rights, evidence standards, taxes and refund timing vary. Verify current contracts, law and payment-provider terms.
Assess management for your condo or villa
Compare the scope, costs and rental plan for your property. Share its location, bedrooms, condition and any dates reserved for your own use.
Request a management proposal
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