Reconcile cancellation terms, refund authority and chargeback evidence before revenue disappears.
A booking can create risk after the guest has left
Document channel and direct-booking cancellation rules, non-refundable terms, damage deposits, refund authority and escalation limits. Keep the reservation, guest acceptance, payment trail, stay evidence, messages, invoices and incident records needed to answer a card dispute without exposing unnecessary personal data.
Owner statements should separate cancellations, refunds, platform adjustments and chargebacks from ordinary expenses. Define who bears each loss and who controls reserves. Read the listing handover guide, client-money reconciliation and management service.
Next step
Phuket Stay Pro can review the operating controls behind a rental forecast.
Fact check
Platform, card-network, privacy, contract, tax and rental rules change. Confirm current terms and obtain qualified legal and accounting advice.
Need a pre-purchase check?
Phuket Stay Pro helps buyers compare areas, shortlist suitable properties, verify developers, and prepare the right legal questions before a deposit or contract signing.
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