Control notice, mitigation, evidence, repair approvals, guest recovery and insurer settlements after damage.
An incident needs one reconciled claim file
Require the manager to record the time, cause, affected areas, guest or contractor involvement and immediate mitigation. Preserve dated photographs, video, inventories, messages, police or building reports where relevant, invoices and damaged items before disposal.
Map each loss to the owner policy, building policy, platform protection, guest deposit and responsible contractor. Track notification deadlines, adjuster access, repair approvals, excess, excluded items, recoveries and the final settlement in the owner statement. Review property insurance, work-order controls and management service.
Next step
Phuket Stay Pro can build a documented incident-to-settlement workflow.
Fact check
Coverage, exclusions, notice periods, evidence, liability, platform protection, deposits, licensing, tax and settlement are policy-, incident- and date-specific. Verify with current insurers and advisers.
Assess management for your condo or villa
Compare the scope, costs and rental plan for your property. Share its location, bedrooms, condition and any dates reserved for your own use.
Request a management proposal
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