Define custody, evidence, deductions, refunds and reporting so deposits do not become hidden owner risk.
A deposit needs a controlled workflow
Owners should know who collects a guest or tenant deposit, where it is held, who can approve deductions and how quickly the balance is returned. The management agreement should separate rent, deposit and owner cash; require arrival and departure condition evidence; and define escalation for disputed damage.
Reconcile every deposit to the booking, bank or platform record. Set approval limits, photo standards, invoice evidence, depreciation logic, privacy controls and a monthly outstanding-deposit register. Do not treat deposits as revenue or assume they cover every loss.
Use the management agreement guide, owner reporting guide, insurance guide and management service.
Next step
Phuket Stay Pro can document deposit controls within your property-management workflow.
Fact check
Contract, platform, consumer, tax and accounting treatment varies by rental model and changes. Confirm current terms with qualified Thai advisers.
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